Date: 31st Aug 2010
Tektronix announce new customer service
plan called "Gold Care Plan"
Tektronix has introduced new customer service plan named
Gold Care Plans with benefits such as equivalent loaner
products, scheduled factory-certified calibration, and priority
access to technical support resources.
"We've heard from many of our large customers that
downtime is simply not an option, especially with today's
tight development schedules," said Paul
Caragher, president, Service Solutions, Tektronix. "The
Gold Care Plans provide a fixed cost of ownership and ensure
that in the unlikely event of
an instrument failure, the customer is able to get back
to work with minimal interruption. These plans take instrument
failure and incremental ownership
costs off the table."
Tektronix offers a "gold care" support option.
The core features available in Tektronix Gold Care Plans,
at a single price include:
- A loaner product of equal or higher performance on product
failures of any type
- Scheduled factory-certified calibration
- EOS/ESD coverage
- Priority processing of all failed products
- Priority access to Tektronix technical support and call
centers
- Coverage for up to 5 years with automatic renewal
Availability: Now
For more information visit: www.tektronix.com
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