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Date: 08-09-16

Mindtree partners with Conversable to transform customer conversations

Mindtree and Conversables partner to helps to connect customers through automating intelligent conversations by bot technology.

The partnership promises to carry out improved customer service through automated chat bot technology. Chat bots enhances ecommerce, facilitates customers to receive a faster response from brands. It is more relevant to contextual conversations. It is better than searching on websites, finding and downloading apps. Consumers can simply message their request to a company or organization for quick solution with no wastage in times, calls or into a call center.

The digital transformation technology and conversation platform creates intelligent, on- demand, automated response flows through one to one conversations in any messaging channel. Devices such as digital transformation consulting services and data integration capabilities along with groundbreaking chat bot assure new technology.

The user experiences and brand engagement through messaging are re-imagined by The Conversable SaaS- based platform. The intuitive interface allows fast deployment of conversational experiences through the messaging platforms and voice applications that are relevant to a brand’s customers. This includes Facebook, Twitter, SMS, Amazon Echo, Slack, Kik, and more.

Many enterprise chat bot solutions can be unresponsive or lead to erroneous interactions. In an effort to solve these challenges, Conversable to leverage Mindtree’s in-depth digital knowledge and domain expertise to standardize backend systems integration. Through Mindtree’s development and implementation of cost-effective application programming interface (API) strategies, the partnership reduces the friction of adding ecommerce functionalities to existing systems and enable more intelligent messaging.

Most of the chat bot solutions be unresponsive or lead to erroneous interactions. The aim to overcome these issues is through in-depth digital knowledge and domain expertise to standardize backend systems integration. The development and implementation of cost-effective application programming interface (API) strategies help in reducing the friction of adding ecommerce functionalities to existing systems and enable more intelligent messaging partnership.

Paul Gottsegen, Chief Marketing and Strategy officer at Mindtree said, “Companies seeking a competitive edge in today’s era of conversational commerce must implement modern communication technologies that deliver brand-defining, transparent customer experiences”. “Convers able is at the forefront of this revolution to transform the way Global 2000brandsinteract with their customers.”

Ben Lamm, Co-Founder and Chief Executive Officer at Conversable said, “Without an integrated back-end, enterprise chat bots are just basic bots which won’t meet customers’ expectations or drive meaningful business impact to a brand. Mindtree and Conversable align perfectly on this point of view, which makes this great partnership”. “Together, we will empower brands to reach their full potential and better understand their customers through conversational engagement.”

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