Wipro has announced that its eHelpline tool 3.0 has been given the PINK Verify 3.1certification by Pink Elephant. This tool is said to the first ITSM tool from the Asia-Pacific region to be successfully assessed for PINK Verify 3.1 for the 3 key processes Incident Management(IM), Problem Management (PM) and Change Management (CM) by the Pink Elephant. It has received this certification for its adherence to ITIL V3 standards. It has also been certified with the Bronze level OGC SWIRL (Office of government of Commerce U.K) Certificate by APM Group.
Pink Elephant is recognized as an ITIL Licensed Software Assessor, by the APM group. It has tool assessment experience of over a decade and is considered to be a mature and rigorous tool certification program that assesses a software tool's enabling applications against the definitions and workflow requirements of the following ITSM processes.
eHelpline is an integrated ITSM solution, which is offered as a suite of service management applications. It acts like a single system that can support all processes and manage the business services required by the organization.
Pink Certification for eHelpline 3.0 means the tool is in compliance with all the ITIL V3 norms, methodologies and recommendations. eHelpline has also been assessed for capabilities on automation and user documentation for getting certified on OGC Swirl an ITIL body.
"Over 150 customers are serviced by Wipro's homegrown eHelpline tool. This is indeed an important milestone for us and reiterates our commitment to provide our customers IT best practices that are recognized globally," said Mr. Ramkumar Balasubramanian, General Manager - Practice & Business Development, Manage IT, Wipro Infotech.